What locations do you deliver to?
We deliver to the whole of the UK and Northern Ireland.
When should I expect my order to be delivered?
The estimated delivery time is 3-7 business days for all orders placed in the UK, and 14 working days for all offshore and NI deliveries. The courier will email you a few days in advance of the delivery, to schedule your exact delivery date with you. The drivers will also call you around an hour before delivery.
Can I delay my delivery?
Yes, simply place your order and email firstname.lastname@example.org with your order number and a requested delivery date. While we cannot guarantee a delivery on the nominated date, we can delay the order from being shipped immediately, until you are ready for delivery.
Do you offer nominated day delivery?
We do not offer a nominated day of choice and the delivery day will be offered by the courier.
We do not offer a nominated day of choice for large items and the delivery day will be offered by the courier, however for some smaller items we do offer next working day delivery and it will show as a delivery method at check out.
Once you have placed your order, we will email you once it has left the warehouse for shipment with the courier. The courier will then get in touch with you within 5 working days to confirm a delivery date.
What happens if there is a delay with my order?
Just like anyone else, we do sometimes encounter delays. If this happens with your order, we will make sure to email you to keep you properly informed and we’d be happy to offer alternative arrangements.
If I have ordered more than 1 item, will they be delivered together?
We try our best to deliver all items together, but due to having stock in different warehouses, there might be occasions where items are delivered separately.
Do I need to be at home when my order is delivered?
You can choose to leave your mattress in a safe place if you know you’re not going to be at home for the day/time of delivery. To select a safe place, please call our customer service team on 01133 202490 and inform them of your safe space at least 24 hour prior to your delivery. Once your order has been left in it’s safe place, OTTY is no longer liable for any damage or loss.
What happens if I’m not at home when my order is delivered?
If you’re not going to be in when the courier contacts you to confirm delivery, please inform them so that they can reschedule. If you’re not at home when the courier attempts delivery, please contact our customer service department to re-arrange delivery. A cost may be incurred.
I live on the 3rd floor. Will the courier bring the item up to my property?
If you select the delivery to room of choice, our couriers will take the goods up a maximum of 2 flights of stairs, whether that is outdoor or indoor. The delivery to front door means the front door of the building, so if you live in a house, that is your front door, however if you live in an apartment block, they will only deliver to the front of the apartment building.
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