Below are the sizes and the spring counts, for each of our mattresses: Single 1140 Small Double 1520 Double 1710 EU Double 1867 King 2000 EU King 2133 Super King 2400
Yes you can! We only recommend using CE approved products and following the instructions on the packaging.
If your mattress purchase comes with any free gift items – including pillows – they will not always be shipped together and sometimes the free items can be delivered on a different date. We will do our best to deliver all items together where possible but where it isn’t, we […]
If your purchase is within 7 days of you notifying us of the missing / forgotten discount code, we will be able to add it to the order for you. This is a maximum amount of time after purchase that we will allocate discount codes to.
If you have ordered a mattress and a different size has arrived, we will be able to replace it for you based on certain factors. If you have ordered the incorrect size and realised before the item is shipped, we will be able to simply change the order to the […]
We recommend that you rotate your OTTY mattress, head to toe, once a month for the first 6 months. Failure to do so could invalidate your warranty.
If you have selected our 2 man delivery with old mattress collection, the old mattress has to be ready for collection, stripped from bedding and off the bed, for when the delivery team arrives. The delivery team will take your new OTTY mattress upstairs for you, into the room of […]
Some areas are classed as Out of Area by our couriers and deliveries to those areas will take longer than to the mainland. The full list of postcodes is as below: Arrow XL / 2 Man Delivery Team: Scottish Highlands postcodes that can take 5 working days – AB10-56, DD8-11, […]
Yes, the mattress has to be returned in good, reasonable condition. That means no stains, rips or damage to the mattress or the cover. Any damage to the cover will result in £30 being deducted from the refund. Any damage to the mattress itself can render the return as rejected […]
Yes, we offer 30 day trial on the pillows when purchased alone, but the returns costs (£7.50) are due for payment by the customer. When purchased with the mattress, they are free to return and under 100 night trial, same as the mattress.